Frequently asked questions
- Free shipping for order over AUD$150
- Flat shipping $9.95 for order under AUD $150
- Express shipping cost are based and calculated on real package weight, size, and your post code. Please contact us after you make order at firstname.lastname@example.org
- For International shipping please contact us for a quote at email@example.com
We send all orders via Australia post, Courier Please and Direct Freight. It depends on size of package and your location factors as to which carrier is used for your order.
Yes! You’ll receive an email with a tracking number and a link in 24 hours, after your order is shipped from our warehouse. You can track the delivery status of your order online with Australia post, Courier Please or Direct Freight.
If you did not receive shipping confirmation email:
- Please visit “My accounts> Orders” to check the order status.
- Please check if you log in the correct Eapparel account, email is sent to the registered email address.
- Please check your junk emails and if your email address shielded our email.
Yes, we’ll send email notification to you when your order is ready to pick up. Stock pick up will be available from Monday to Friday 9am to 4pm in Alexandria NSW warehouse. The person who collects the order needs to show order confirmation receipt with order number and details. If you prefer other time to pick up, please email to contact @eapparel.com.au to make arrangement.
You can pay for your order with Visa, Mastercard, and Paypal. We also offer Afterpay and Zippay, which is just like lay-by, but better! Your purchase will be charged when you complete your order. If you have paid by Paypal or Credit Card, the payment will be taken as you complete the purchase.
The refund will be processed within 7-10 days of receiving your returned item. It will get back to your original payment account, it will be refunded within 1-2 working days for Aferpay, 1-5 working days for Paypal, 7-14 working days for Card Payment.
Return & Refund
You can return your order if change of mind or size doesn’t fit. Eapparel offers 60 days returns policy for an exchange or full refund.
If you wish to return an item because you have changed your mind or size doesn’t fit.
- Your items must be unused, in original condition with all tags attached and returned in the original packaging.
- The following items cannot be returned or exchanged: Free gift, underwear, socks and accessories.
- You need to send items back to us by yourself and shipping cost will be incurred.
- We’ll impose a 10% restocking fee of the product value.
- The original shipping cost will not be refunded for your return.
If you would like to exchange for a different size or colour, we recommend return your original order or items and place a new order, to avoid exchange items selling out.
If you receive an item which is damaged, defective, not of acceptable quality, does not match its description or incorrection item, you may be entitled to a replacement, refund or repair of the item.
In the rare circumstance that your item has a defect, please send it back to us and the goods will be assessed. We may also consult with the supplier and/or manufacturer. If the product is found to be faulty, you will receive a replacement or a full refund excluding the shipping cost. This may take longer than 7-10 days as a third party may be involved in the assessment process.
If you still want the order and they're still in stock, please order them through our website as normal.
Yes, you can cancel a paid order.
If your order has not been shipped out, you can cancel this order by contacting our Customer Service for assistance.
Please note that we CANNOT cancel orders which have been shipped out. Therefore, please contact our customer service for help if you do not want the order. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.
Hi, please not worry. Normally, you will receive the confirmation email within 24 hours after payment completed.
We also recommend you check "Junk or Spam mail folder" as well.
We may have sent your items in separate parcels, so check your shipping confirmation email to see the number of parcels you're due to receive.
If an item is missing, please contact our Customer Service Team.
You'll need to provide your order number and details of the missing item and we'll do our best to resolve the issue for you as quickly as we can.